Frequently Asked Questions

FAQs

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

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Contact Us
We are always interested in your feedback to help improve the services at Singleton Gym & Swim. Please talk to one of our friendly staff members or submit an enquiry via the Contact Us page.

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Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

50m Outdoor Pool – between 18-23°C
25m Indoor Pool – 28°C
Program Pool (Hydrotherapy) – 34°C

No, only one person per visit pass.

Yes, we do! We have a QR code out at the reception for you to sign in with your app.

If you’re attending a group exercise class (Aqua/Yoga/Pilates or Gym) sign into the Gym. If you’re only using the pool to swim, sign into the Pool.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, members can place their membership on hold for up to 6 weeks per year for a fee of $5 per week. This can be self-managed via our Active World app, please see more information and directions on our Manage Your Membership page.

Manage my Membership

As part of your membership agreement, we require 30 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

At this stage, only Squad will be effected.

No, prices will stay the same. Full Access members will still have access to the gym, groupfit classes, spa, sauna, and hydrotherapy pool. Aquatic members will still have access to sauna, spa, and hydrotherapy pool.

No, as levels under level 12 will not be effected and will still require a 30-day notice period.

We can place Squad and Aquatic memberships on hold until 1st of October when the 50m pool reopens for Summer.

We currently do not have an opening date.

The dome will be demolished and once a solution for the future use of the pool is reached, we will pass that information on to patrons immediately.

Updates will be emailed to all members, as well as being posted on all social media.

Morning Aqua classes will be held at 7am in the hydrotherapy pool, 5 days a week, instead of their usual times, from Tuesday 7th April. Evening classes will not be effected time-wise, but will also take place in the hydrotherapy pool.

Our 50m pool and splash pad will close for Winter from Sunday 19th April. It will remain open throughout the school holidays with reduced hours from Sunday 5th April due to the colder weather.

Become a member

We have a range of memberships to suit all fitness goals and budgets.
Join our community today.

Memberships